Privacy Policy
At I Love Clarkston, we are committed to protecting your privacy and ensuring the safe handling of your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy sets out how we collect, use, store, and protect your data, as well as your rights regarding the information we hold.
About Us
I Love Clarkston Ltd is a not-for-profit company limited by guarantee without share capital, established to manage the Business Improvement District for Clarkston town centre. We aim to support local businesses, promote the area, and enhance the experience for residents and visitors alike.
I Love Clarkston BID Ltd is the data controller in respect of any personal data you provide to us. Our registered office is: The Foundry Business Zone, Main Street, Barrhead G78 1SW
Company registration number: SC625904
The Information We Collect
We collect personal information when you interact with us, whether that's through our website, by email, phone, or social media, or by signing up to our newsletter or mailing list. This information may include your name, email address, business name, and the content of any message or enquiry you send to us.
We only collect the information you voluntarily provide and only use it for the purpose for which it was given. For example, if you contact us with a question, we’ll use your details to respond to you. If you subscribe to our newsletter, we will use your email address to send you updates about BID activities, events, business news, or community initiatives in Clarkston.
How We Use Your Personal Data
Your information will only be used for the purposes it was supplied, including answering enquiries, managing subscriptions to our mailing list, or informing you of BID-related news and opportunities. We do not sell or share your information with third parties for marketing purposes.
In some cases, we may use trusted third-party platforms (such as Mailchimp) to help us deliver newsletters or manage online communications. These platforms are carefully selected and are required to comply with data protection laws.
Lawful Basis for Processing
We rely on two lawful bases to process your personal data: your consent (when you subscribe to receive communications) and our legitimate interests (when we respond to a direct enquiry or contact from you). You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.
How We Store and Protect Your Data
All personal data is stored securely and only accessible to authorised members of the BID team. We take appropriate technical and organisational measures to safeguard your information from unauthorised access, alteration, disclosure or destruction. We review our data regularly and delete information that is no longer needed or has passed its retention period. Data provided through enquiries is retained for no more than 12 months unless there is a business need or legal obligation to keep it longer.
Your Rights
You have the right to request access to the personal data we hold about you. You may also ask us to correct any inaccuracies, delete your information, restrict how we process it, or withdraw your consent to marketing communications at any time. To make such a request, please contact us using the details below.
Cookies and Website Usage
When you use our website, cookies may be used to collect anonymised data about how visitors interact with the site. This helps us improve the content and usability of our digital platforms. Cookies do not store personal information that could identify you. By continuing to use our website, you agree to the use of cookies unless you choose to disable them in your browser settings.
Who to Contact
If you have any questions about how your data is handled or wish to exercise your rights under data protection law, you can contact:
I Love Clarkston BID Manager
Email: info@erbids.com
Website: www.iloveclarkston.co.uk
Registered Address: I Love Clarkston Ltd, The Foundry Business Zone, Main Street, Barrhead G78 1SW
Complaints
We take your privacy seriously and aim to resolve any issues quickly and transparently. If you are dissatisfied with how we handle your data, you can lodge a complaint with the UK’s Information Commissioner’s Office (ICO). Full contact details and guidance are available at: www.ico.org.uk
Policy Updates
We may update this privacy policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.
Last updated: 16 April 2025